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a) Minimum Experience Requirements
(i) University degree in Information Technology or Software Engineering or Computer Science or MIS or Business Administration or related field.
(ii) Minimum Nine (9) years of experience in IT organization of a large enterprise with practical working experience in supporting ECM operations.
(iii) Certified in one of IBM ECM Components.
b) Other Special Requirements
(i) Knowledgeable in new IBM ECM technologies and services.
(ii) Have business understanding for ECM capabilities.
(iii) Possess relationship management and conflict resolution skills.
(iv) Able to coordinate activities of people and resources from cross IT functional teams.
(v) Able to organize and prioritize multiple tasks in an effective and timely manner; set priorities and meet critical time deadlines.
(vi) Possess the ability to work with a team of people with varied backgrounds — business users, technical experts — to articulate and remedy service level issues.
(vii) Have a good understanding of the organization Structure and IT Services provided to users.
(viii) Adhere to the Company’s service management processes and procedures.
(ix) Have excellent oral and written communication skills in English and Arabic (preferred).
c) Principal Duties and Responsibilities
ECM Business Analyst (I)’s duties shall include, but not limited to, the following:
(i) Play the key role in communication with users to gather their requirements and needs.
(ii) Conduct the quality services for developed application.
(iii) Work with users to define and recommend best design for taxonomy modeling and workflow.
(iv) Follow up on all tasks to deliver the required Applications to users on time.
(v) Create a detailed use cases and test cases.
(vi) Perform complete testing of new applications, to ensure that logic is correct and meet the user needs.
(vii) Participate in new projects, upgrades and expansions as instructed by the Company.
(viii) Conduct user acceptances testing, and report results to the Company.
(ix) Assist in performing quality assurance testing of new software releases and applications prior to Go Live.
(x) Establish and maintain strong working relationships with staff and users.
(xi) Cooperate with the Company’s personnel in the fulfillment of assignments, and coordinate with technical team to resolve any issues.
(xii) Improve customer service quality results monitor and analyze findings, implemented changes.
(xiii) Update job knowledge by participating in educational opportunities.
(xiv) Provide management reporting, presentations, on-the-job training, workshops and handholding to the Company.
(xv) Create user documentations and manuals
(xvi) Works with customer after implementation to ensure successful understanding and use of the new ECM solution
(xvii) Carry out other related duties that are instructed by the Company.
Job Types: Full-time, Permanent
Experience:
- IT organization of a large enterprise: 9 years (Preferred)
License/Certification:
- Certified in one of IBM ECM Components. (Preferred)
