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Job Description:
- 1st line support for municipalities, partners and private users.
- Staff the Sensio switchboard solution for receiving incoming inquiries.
- Dispatch function for other support inquiries, including invoice questions.
- Continuously update and raise the quality of online self-help functions (eLearning and FAQ).
- Contribute to streamlining user support through maintenance of support tools and challenging internal processes.
Job Requirements:
We want you to have a minimum of 2 years’ experience and good competence in several of the following areas:
- Customer service/User support with direct customer contact, preferably within IT or eHealth.
- Experience in using user support systems (we use Freshdesk).
- Use of invoice/accounting systems (we use xLedger).
- Knowledge of WordPress (e-learning and Sensioshop).
