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Job Information:
- Provide support to internal and external clients, within the established times of SLAs.
- Comply with the rules, policies and customer service procedures
- Data entry and report generation.
- Registration of creation of service orders, coordination of tasks.
- Identifying SLA issues and escalations
- Attention users via email and telephone.
Job Experience:
- Systems Technician, Communications Technician or three years of university studies in technological careers.
- Knowledge of office tools.
- Use of software and electronic diagnostic tools and remote access.
- Knowledge of Microsoft applications.
