SPUR Hiring for Technical Backoffice Agent Part-Time For A Known Firm Job at Dubai Full Time

Job Responsibilities:

Solve queries, incidents, breakdowns, or any other problem related to the technical section or operation of Virtual POS’s from customers or from the entity itself through the telephone channel, mail, ticket or chat.

HelpDesk support through different channels, providing resolution to problems raised by clients or entities.

Registrations: Issuance of qualification calls for the registrations requested by the office, to verify the data of the request. Review of the merchant’s website where appropriate. Technical discharge management. Resolution of doubts to offices and clients about the process and the necessary compliance requirements to develop it, etc.

Technical advice to customers and branch, not only for the best operation of the terminal, but also for end customers to choose the most convenient technology for their operations.

Job Requirements:

• Management of terminal cancellations.
• Attend requests for changes in client terminals, escalating requests whenever necessary.
• Registration in the available database of all the pertinent information about the orders fulfilled so that both the rest of the colleagues and the clients can know at what moment said order is.
• Conducting customer satisfaction surveys.
• You bring experience in companies in the banking sector.
• You have experience as a developer or code integrator