Sonder Hiring for Housekeeping Lead /Assistant Manager Job at Dubai Full Time

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 30 cities spanning eight countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Considering Sonder’s global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate.

We are looking for a Housekeeping Lead to own our housekeeping process, coordinate a team of housekeepers, and keep everything running smoothly day-to-day! In addition to general housekeeping duties, we rely on our Leads to make sure schedules are set, cleans are completed on time and at a high quality, and make sure their team is always working to improve the guest experience!

AT SONDER YOU WILL:

• Manage weekly and daily cleaning schedules for a team of housekeepers
• Support and lead cleaner onboarding and ongoing training and improvement
• Organize and prepare supplies for daily distribution, leading inventory control and organization
• Triage and delegate guest requests in real-time to cleaner schedules
• Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working order
• Conduct special projects as assigned
• Initiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder property
• Manage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programs
• Daily travel around market and central warehouse to complete tasks and manage cleaning program

WHAT WE LOOK FOR:

• A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently
• Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management.
• Experience with managing various schedules, budgets, and applications
• Tech-savvy with ability to use various digital applications, including mobile, digitally correspond with management
• Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials
• Working knowledge of operating household cleaning equipment and best practices
• Physical stamina and mobility including ability to reach, kneel, and bend
• Ability to lift, push, and pull required load (usually about 40 lbs)

• This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).