Key Performance IndicatorsOffice ManagementFile Organization Accuracy: Percentage of files and records accurately organized and easily retrievable.Supply Availability: Percentage of time office supplies are in stock and available when needed.CommunicationCall Handling Efficiency: Average time to answer and direct phone calls.Response Time: Average response time to emails and inquiries.Scheduling and CoordinationMeeting Scheduling Accuracy: Percentage of meetings scheduled without conflicts.Travel Arrangement Efficiency: Percentage of travel arrangements completed without issues.Document PreparationDocument Accuracy: Percentage of documents prepared without errors.Timeliness: Percentage of documents prepared and submitted on or before deadlines.Data Entry and ManagementData Entry Accuracy: Percentage of data entries completed without errors.Data Update Frequency: Average time taken to update records and databases.Support to ManagementTask Completion Rate: Percentage of administrative tasks completed as assigned by management.Meeting Support Quality: Satisfaction rate of meeting participants with administrative support.Customer ServiceVisitor Satisfaction: Satisfaction rate of visitors and clients with the assistance provided.Issue Resolution Time: Average time taken to resolve customer inquiries and issues.Financial AdministrationInvoice Processing Time: Average time taken to process invoices and expense reports.Financial Accuracy: Percentage of financial reports and bookkeeping entries without errors.Office Supply ManagementInventory Accuracy: Percentage accuracy of office supply inventory records.Supply Reorder Time: Average time taken to reorder and restock supplies.Event PlanningEvent Success Rate: Percentage of events planned and executed without major issues.Participant Satisfaction: Satisfaction rate of participants with event planning and execution.Compliance and ConfidentialityPolicy Adherence Rate: Percentage of tasks completed in compliance with company policies.Confidentiality Breach Incidents: Number of confidentiality breach incidents (target should be zero).Special ProjectsProject Completion Rate: Percentage of special projects completed on time and within scope.Project Quality: Satisfaction rate of management with the outcomes of special projects.