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-Opportunities for career growth & development
-Great work culture
-Opportunity to make a positive impact
Our client is a technology-enabled bus aggregator that empowers fleet owners to make more money by increasing the utilization of their vehicles. They are tackling the 250B$ MENA market for moving people and things. They are growing rapidly working with the largest fleet operators in the region with thousands of vehicles in their supply pool.
The Job
Our client is looking to hire a Customer Support Representative based in the UAE. In this role, you will be responsible for providing excellent customer support to passengers, drivers, and their customer base in using their product and other ad-hoc tasks to make the process smoother.
Your responsibilities will include:
Monitor various company communication channels including web inquiries, live chat, social media channels, call center, and emails, etc., and respond efficiently in a timely manner.
Observe and resolve front-line issues such as booking cancellation reasons, etc., for passengers, drivers, and customers using various support platforms (email, chat, phone)
Manage disputes arising from our passengers and drivers and report promptly to the supervisor
Professionally handle customer complaints and provide appropriate solutions timely; follow up to ensure resolution
Closely work with operations team to stay up-to-date with routes information
Perform administrative tasks involving service quality audit, market research, and updating driver’s account (credit top-up)
Build trust and sustainable relationships with customer accounts through interactive communication
Gather feedback from passengers, drivers, and customers and provide excellent customer service to our customer base
Ideal Candidate
We’d Love To Meet If You Have:
Proven customer support client service representative experience
1+ years of call center or direct customer-facing experience
Strong phone contact handling skills, computer skills, and familiarity with CRM systems and practices
Excellent communication skills and fluency in oral and written English to be able to liaise effectively to different stakeholders across the region.
Comfortable with handling large volume email tickets and calls per day
A troubleshooter, an effective listener, ability to stay calm when customers are stressed or upset
An Ability to multitask, prioritize, and manage time effectively
An ability to work collaboratively on complex tasks under pressure.
Work Here If You’re:
Driven, accountable, humble, and honest to the point.
A collaborative team player and can mediate differences in opinion.
Communicate ideas in an articulate manner with your team, technical and non-technical audiences through written, oral, and presentation mediums.
Open to trying different approaches to arrive at the best possible solution.
Able to accept and adapt quickly and constructively to change.
Keen to learn and self-improve.
Inclined towards making work simple and organized.
Able to easily switch between thinking creatively and analytically.
It’s natural to understand and share our users’ emotions.
A big dreamer with the guts to get into the unknown.
Ref: ZG0CY2HJ8Z
