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Primary ResponsibilitiesBe passionate about customer service with the capability of delivering amazing hospitality to our guests.
Manage the day to day activities of the lounge by being on the floor during normal and peak service hours.
Assist the Lounge Manager to manage all areas of the lounge and make sound decisions on matters of importance to guest service.
Ensure that all operational matters are handled on time and that guest expectations are met or exceeded.
Ensure that the lounge SOP’s are properly in place and followed.
Attend meetings and training as required.
Ensure that all activities are carried out honestly, ethically, and within the parameters of the local law.
Help to meet the target cost of sales for the lounge as determined by the budgets.
Provide guidance and assistance to the lounge staff helping them with their duties and responsibilities.
Responsible to developed team members by giving comprehensive training, job engineering and quality image
Responsible for the discipline of all F&B lounge staff.
Perform all duties with responsibility and in a safe and satisfactory manner, whilst being customer and stakeholders focused.
Assists in the planning and execution of lounge promotional activities.
Conduct frequent checks ensuring mis-en- place, service procedures, standards of cleanliness and hygiene, repair and maintenance, staff grooming and manning levels are in order and takes appropriate action where necessary.
Ensure efficient administration preparing and submitting reports on time as directed.
Maintain a high standard of personal hygiene, dress, uniform, and body language.
To oversee that all existing beverage standard operating procedures are in place, adhered to and being followed throughout the lounge.
Responsible for the proper use and maintenance of all lounge and bar equipment and for the cleanliness of all bars, lounges, pantries and lockers.
Responsible for understanding and performing all standards, policies and procedures relating to the lounge and general guest services.Interact with guests actively soliciting feedback.
Responsible to evaluate, respond to and take necessary action regarding guest comments related to the lounge.
Polite and professional in any situation where the image or reputation of R’s is represented
Know and understand the alcohol/cigar policy, age bar and related regulatory implications.
Build and maintain healthy guest relations with regulars and new visitors to the restaurant & lounge.
Profitability
Contribute to the profitability of R’s by increasing sales and generating new revenue ideas.
Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and employee costs.
Maintain par stock levels for operational equipment and maintain inventory control procedures.
Maximize revenue in the lounge by implementing up-selling procedures and training staff on up selling.
Requirements
Qualifications and Skills
Degree / Diploma in Hospitality Management.
Minimum 2 years’ experience in F&B Operations/Lounge and in a leadership role
Good communication skills. Must be able to speak, read and write English. Additional languages will be preferred.
Proficient in fine dining service, procedures and functions, food planning, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping and preparation of reports.
Ability to handle money and operate a point-of-sale system.
Must be able to handle the pressures of a busy restaurant/lounge, guest demands, simultaneously coordinate a wide range of activities and recommend appropriate solutions to restaurant problems.
Able to work in a standing position for long periods of time, multi task and work in a fast paced environment.
What We Offer
Health Insurance
Visa
Transport/Commuting Allowance
Paid Annual Leaves
Maternity and Paternity Leaves
Housing Allowance
