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Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in leveraging growth, profit opportunities and ecological footprint in the discrete and process industries. Our Digital Enterprise portfolio integrates virtual and real worlds – with a unique end-to-end portfolio and Digital Twins across the entire value chain. It focuses on the needs of specific verticals. We continually expand our Digital Enterprise portfolio to include ground breaking technologies and offer industry-specific end-to-end solutions for companies of all sizes.
Join our Digital Industries as the Customer Care Representative and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.
Your Role – Challenging And Future-Oriented!
Core function
First line of contact for customer problems and leads providing the complete Siemens portfolio to customers (including contracts and retrofits)
What are my responsibilities?
- Responsible for Mailbox, answering customer calls and other standard duties of a Customer care representative.
- Handle complete after sales offering and execution for the portfolios of spare parts, repair, returns, field services and contracts.
- Act as backup for colleagues in case of absence
- Responsible for Hit Rates targets
- Close interaction with fellow Customer Service and Industry colleagues to sustainably grow the business
- Support the global customer satisfaction survey
- Contribute to improve interfaces and process in alignment with Business Manager and other stakeholders
What do I need to qualify for this job?
University Degree with background in Engineering or Industrial Engineering
Minimum 2 years experience of working in an Industrial Customer Care environment.
Past experience of industrial automation and drives environment.
What do I need to know?
- Exposure to a multicultural environment during studies or previous work experience
- A strong self-learner with high drive and commitment and the willingness to go the extra mile.
- Ability to work under pressure and to meet tight deadlines
- Strong IT skills with good experience on Office 365
What else do you need to know?
As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate – all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.
Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
We are looking forward to receiving your online application.
Please note: Only complete applications can be considered in the selection process.
Organization: Digital Industries
Company: Siemens Industrial LLC
Experience Level: Early Professional
Job Type: Full-time