Siemens Healthineers Hiring for Laboratory Diagnostics Service Manager MENA (m/f) – Dubai, United Arab Emirates Job at Dubai Full Time

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Area Service Manager Diagnostics, based in Dubai, United Arab Emirates.

Our global team: Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Your tasks and responsibilities

• You will achieve highest customer satisfaction within the framework of Siemens Healthcare, Customer Services.
• You will lead and hold full disciplinary responsibility of a team of highly qualified and motivated customer service engineers and application specialists.
• You and your team are responsible for providing technical and applications support for business partners and end-customers for 20 countries across Middle East and Africa.
• You will help define and implement service budgets by including installed base development, contractual/non-contractual services work whilst keeping high focus on productivity, efficiency and effectiveness to meet the defined Healthcare target agreements.
• You will ensure highest technical, operational and financial performance of implementation projects, instrument services and maintenance, upgrades and updates of diagnostic laboratory instruments, complex automation and IT solutions according to technical specifications.
• You will cooperate with the other Customer Services functions and follow the implemented and required Service Support Processes SERVOR (registration, clarification, dispatch, spare part logistic, service confirmation).
• You will oversee resource development and execute required manpower planning in the context of installed-base development and budget whilst focusing on remote service concepts and productivity gains.
• You will closely cooperate with Customer Services Business Partner Managers as well as other functions across the Siemens Healthcare Diagnostics and Customer Services teams in Middle East and Southern and Eastern Africa.

Your qualifications and experience

• 5 years of experience in Service Management within laboratory diagnostics.

Your attributes and skills

• Excellent communication and interpersonal skills
• Strong drive and focus for results
• Strong customer and business result orientation

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.