Siemens Healthcare FZ LLC Hiring for Laboratory Diagnostics Service Manager MENA (m/f) – Dubai, United Arab Emirates Job at Dubai Full Time

Do you want to help shape the future of healthcare? Our name,

Siemens Healthineers, was selected to honor our people who dedicate their

energy and passion to this cause. It reflects their pioneering spirit combined

with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities

to go beyond your comfort zone in order to grow personally and professionally.

Sound interesting? Then come and join our global team as Area Service

Manager Diagnostics, based in Dubai, United Arab Emirates.

Our global team: Siemens Healthineers is a leading global medical

technology company. 66,000 dedicated colleagues in over 70 countries are driven

to shape the future of healthcare. An estimated 5 million patients across the

globe benefit every day from our innovative technologies and services in the

areas of diagnostic and therapeutic imaging, laboratory diagnostics and

molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open

debate, and the will to challenge convention. Change is a constant aspect of

our work. We aspire to lead the change in our industry rather than just react

to it. That’s why we invite you to take on new challenges, test your ideas, and

celebrate success.

Your tasks and responsibilities

You will achieve highest customer

satisfaction within the framework of Siemens Healthcare, Customer Services.

You will lead and hold full

disciplinary responsibility of a team of highly qualified and motivated

customer service engineers and application specialists.

You and your team are responsible for

providing technical and applications support for business partners and end-customers

for 20 countries across Middle East and Africa.

You will help define and implement

service budgets by including installed base development,

contractual/non-contractual services work whilst keeping high focus on

productivity, efficiency and effectiveness to meet the defined Healthcare

target agreements.

You will ensure highest technical,

operational and financial performance of implementation projects, instrument

services and maintenance, upgrades and updates of diagnostic laboratory

instruments, complex automation and IT solutions according to technical

specifications.

You will cooperate with the other

Customer Services functions and follow the implemented and required Service

Support Processes SERVOR (registration, clarification, dispatch, spare part

logistic, service confirmation).

You will oversee resource development

and execute required manpower planning in the context of installed-base

development and budget whilst focusing on remote service concepts and

productivity gains.

You will closely cooperate with

Customer Services Business Partner Managers as well as other functions across

the Siemens Healthcare Diagnostics and Customer Services teams in Middle East

and Southern and Eastern Africa.

Your qualifications and experience

5 years of experience in Service

Management within laboratory diagnostics.

Your attributes and

skills

Excellent communication and

interpersonal skills

Strong drive and focus for results

Strong customer and business result

orientation

We care about your data privacy and take compliance with GDPR as

well as other data protection legislation seriously. For this reason, we ask

you not to send us your CV or resume by email. We ask instead that you create a

profile in our talent community where you can upload your CV. Setting up a

profile lets us know you are interested in career opportunities with us and

makes it easy for us to send you an alert when relevant positions become open.

Organization: Siemens Healthineers

Company: Siemens Healthcare FZ LLC

Experience Level: Mid-level Professional

Job Type: Full-time