Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.Role Summary: As a Customer Service Representative, you will be responsible for providing excellent customer service and support to clients. Your day-to-day tasks will include answering customer inquiries, resolving complaints, processing orders, and providing information about company products and services. You will communicate with customers through various channels such as phone, email, and live chat.Responsibilities include but not limited to:Offer exceptional customer support by addressing customer inquiries, resolving issues, and ensuring a positive customer experienceHandle emails, calls and chat enquiries regarding Customer orders, cancellations, order modifications and billing queriesLiaise with internal colleagues and external Customers and cross functional teams in order to resolve problems and ensure an effective resolutionDirect the customer’s inquiries, requests, & support issues promptly to the respective units for necessary action and follow upsCommunicate client’s issues with the operations team and devise ways to improve the client’s experienceEnsure all Customer interactions adhere to our internal quality standardsProvide prompt, efficient and high level of support assistance to Clients and Operations Team via live chat, email, phone calls etcRequirementsYour QualificationsBachelor’s degree preferably in retail, logistics and supply chain managementMinimum 1 years of Customer service experience is preferredExperience in or exposure in retail industry preferred. Your ProficienciesExcellent communication and interpersonal skillsCustomer-oriented mindset with a focus on providing exceptional serviceAbility to multitask and prioritize tasks effectivelyProficiency in using customer service software and toolsAttention to detail and accuracyAbility to remain calm and professional in challenging situationsFluency in English and Arabic (additional languages are a plus)