Job SummaryIf you are passionate to serve, willing to contribute to positive & happy guest experiences then this job is for you. We are seeking people who have imbibed customer service orientation as a key attribute either through formal education or through past work experience.Job ResponsibilitiesGreet customers and assist with their inquiries, whether in person, over the phone, or through social media.Provide thermal clothing to guests and assist with dressing as needed.Reorganize discarded linen after guests have left the venue.Address and resolve guest concerns and complaints professionally, in accordance with company policy.Support guests with various needs, such as taking photographs or selecting welcome drinks.Serve food and beverages to guests.Assist in preparing food and beverages, adhering to cooking instructions, safety procedures, and sanitation standards.Ensure cleanliness within the ice lounge, maintaining established standards.Aid in ice maintenance tasks as required.Qualifications & SkillsProficiency in English is required.Flexibility to work on all days, including weekends and holidays, as needed.Ability to stand for extended periods and perform effectively in a fast-paced environment.Capability to work in subzero temperatures.Demonstrates a positive attitude and a strong commitment to customer satisfaction.