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Purpose:Responsible for receiving payment in the form of cash, checks, wire transfers, or credit card transactions for goods or services purchased/rendered. Assists customers with various questions typically related to the payment, account balance, or item(s) purchased.Key Performance Areas (KPAs) & Principal Accountabilities:1 Responds to complex customer inquiries and customer issues which have been escalated.2 Balances cash at the end of the shift3 Performs general cashiering duties such as scanning items, collecting payments, verifying payment, etc. during peak times or as needed.4 Pulls up payment due and account history and creates new customer accounts as needed.5 Prepares payment vouchers, receipts, deposit slips, and related documents which record cash transactions.6 Accepts cash, checks, wire transfers, or credit cards for payment and completes check and credit card transactions according to established procedures and guidelines.7 Ensures register/counter areas are neat and stocked with necessary supplies.8 Achieve nil variance on shrinkage of Phone cards and achievement of Invoice target9 Balances cash at the end of the shift – ensure nil variance10 Performs general cashiering duties such as scanning items, collecting payments, verifying payment, etc. during peak times or as needed.RequirementsExperience(Yrs & Field):2+yearsEducational Qualification:GraduateSkills & Abilities:MS Excel, follow up, co-ordination ,Knowledge of POS systems, knowledge of Invoicing
