The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world’s most dynamic cities.
Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai’s popular beaches.
The hotel’s 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.
As Guest Services Manager, we rely on you to:
Ensure smooth operation of Horizon Club and Guest Relation Department on a daily basis
Lead the team to maintain a high standard of service
Provide a personalised guest service
Create a memorable experience for the guests
Maintain the high standards of service
Assist with any issues or problems
We are looking for someone who:
Takes pride in being a hotelier
Loves interacting with guests from all backgrounds
Communicates and writes with fluency in English
Preferably has relevant experience with an international 5* hotel group
Enjoys coming up with best fit solutions
Is a friendly, helpful and trustworthy leader
Must be detail-focused and guest-oriented
Preferably comes from a hotel management-related education background
Has strong interpersonal skills
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