Shangri-La Hotels Hiring for Duty Manager (148648) Job at Dubai Full Time

The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world’s most dynamic cities.

Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai’s popular beaches.

The hotel’s 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.

As Service Manager – Front Office (Duty Manager), we rely on you to:

Ensure smooth operation on a daily basis

Enhance overall guest experience during their stay

Supervise and direct the front desk team

Ensure all colleagues are kept up-to-date with hotel products and services

Monitor all arrivals and departures from a guest experience perspective

We are looking for someone who:
Has experience in the same capacity, preferably in a luxury hotel

Preferably comes from a hotel management-related education background

Fully understands room operations

Fully understands front desk operations

Communicates and writes with fluency in English and Arabic speaking is preferred

Has strong interpersonal skills

Takes pride in being a hotelier

Is a friendly, helpful and trustworthy leader