Head of Operations – Transport
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by “Bringing National Visions to Life”.
Your Opportunity
The key purpose of this role is to provide support to the Operations Director in executing the operations of the Transport sector across the Middle East. The aim is to drive the operational excellence programme for existing, and any new contracts, while striving for organic growth, especially in Total Airport Services. Working closely with Contract Managers; understanding and delivering our financial commitments and budgets is critical. You will provide oversight of all aspects of the sector people & operations, including internal / external client and vendor stakeholder management and delivery of world-class, value add reporting to the business. In addition you will ensure budgets and forecasts for transitions are met and ensure awareness of all issues that may materially impact the financial performance and report accordingly and own transitions for the sector as we execute on our strategy across both the UAE & Saudi.
You will be responsible for overall execution of Transport business plan. Responsible for the control of all people deliverables, plans, policies and strategies related to the operations included but not limited to Top Ten Battles, OE, Nationalisation & Innovation Sprint. The individual will work closely with Operation Director Transport.
This role would suit a commercially savvy individual with the ability to understand complex systems. A mature, proactive and responsible approach with excellent attention to detail, initiatives and problem-solving capability. You will have the ability to influence senior leadership and establish and maintain collaborative partnerships, as well as an in-depth ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Key Accountabilities
Specific Requirements
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
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