Key accountabilities Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises. Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner. Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner. Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation. Provide ticket sales, train services information and respond to passenger enquiries.
What we are looking for in our candidates: A mature, proactive and responsible approach to work with initiative and problem solving capability. Ability to liaise in a professional and persuasive manner with staff at all levels in the organisations. Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment. Good literacy and numeracy skills required for the role.
Specific requirements
Ideally a degree holder or higher diploma of post-secondary education in a related discipline. A minimum of 2 years of experience as frontline staff delivering customer service in a Metro station or equivalent; A minimum of 1 year of experience of driving passengers in a safe manner according to prescribed routes. Preferably a certified passenger train driver.
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
https://www.serco.com/me
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
We take pride in what we do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.
Dubai, Dubai, United Arab Emirates Stantec Full time Job Description Stantec is currently looking for Civil Inspectors to support on...
Apply For This JobDubai, Dubai, United Arab Emirates Mamo Pay Full time People Ops Intern Dubai / Internships / Internship / On-site At...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> We are looking for experienced Kindergarten Teachers, who are readily available to join. Candidates who...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Emirates Hospitals Group is looking for an experienced Histopathology Technician to join our hospital The...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Department We are looking for a Nursery/Foundation Stage Teacher to join our team at GEMS...
Apply For This JobDubai, Dubai, United Arab Emirates Kuehne & Nagel Logistics Full time Are you thinking about improving your career development and...
Apply For This Job