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Make a difference every day
The Job Opportunity
Responsible for the facilities maintenance team and will be assigned to manage and support teams of Supervisors, Team Leaders and Technicians (Electrical, ELV, General Trades, HVAC Mechanical or MEP).
Accountable to ensure that Planned Preventative Maintenance (PPM) tasks, reactive & corrective maintenance and project works are delivered to meet the contract Key Performance Indicators, compliance, and statutory obligations and that all reports and documentation that underpin the services are kept up to date.
Serco gains scale, expertise and diversification by operating across the sectors of: Transport, Healthcare, Defence, Citizen Services and Justice and Immigration.
Key Accountabilities Oversee the planning and scheduling of resources required to deliver building and engineering services including specialist subcontractors and service delivery partners Will have input into the development of the maintenance procedures and protocols including method statements and appropriate HSEQ requirements Provide technical support for all building services equipment on the contract Contribute to the development, implementation and monitoring of policies, procedures and protocols for building services planned and reactive maintenance (including Risk Assessments, Permit to Work System, Lock Out Tag Out, and Emergency Procedures) Lead maintenance activities by providing specialist engineering knowledge and advice, associated with the full range of building services Undertake the role of Competent Person (CP) duties for building services systems Plan, coordinate and supervise in-house staff and specialist service contractors utilized to provide the planned, reactive and corrective maintenance services as detailed in the contract to ensure that SLA’s and KPI’s are adhered to
What we are looking for in our candidates
Strong communication skills and there will be a high level of accountability to manage, report and escalate any incident or event that may have an impact on services
Proficient and able to provide relevant supervisory and technical support
Able to work under stringent deadlines in a high-pressure environment, and manage priorities
Flexibility, excellent attention to detail and ability to identify key issues
Highly motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies Ability to think laterally and analyse and assess a range of information Ability to multi-task and analyses situations promptly and without bias to determine the proper course of action or alternatives without jeopardizing safety, quality and the committed performance targets
Specific requirements
Client, stakeholders and employee engagement and the development of good relations will be an additional focus for the role
A high competency in English language skills, excellent oral, written and interpersonal communication skills Thorough understanding of all aspects of safety issues related to maintenance operations Proficient in Microsoft packages including word, excel and PowerPoint. Adaptable to use company systems as required to the operations Ability to use AutoCAD, Visio, MS Project will be an advantage Excellent problem-solving skills Ability to maintain employee, contractor, and customer confidentiality Ability to effectively present information and respond to questions from groups of managers, clients, and customers 5 years’ minimum experience working as an engineer in a building services engineering department within a facilities management organization 3 years minimum supervisory experience with the ability to manage maintenance teams
Technically competent with a clear knowledge and experience of building services system, life safety and buildings controls systems
Maybe required to work on shift depending on the operational requirements.
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
https://www.serco.com/me
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
We take pride in what we do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.
