Senior Executive Lounge Manager

Dubai, Dubai, United Arab Emirates

Kempinski Hotel Mall of the Emirates

Full time

The Executive Lounge Manager at Kempinski Hotel Mall of the Emirates is responsible for providing exceptional service to high-profile guests and VIPs. This role requires a deep understanding of the hotel’s operations and a strong ability to communicate effectively with guests.Key Responsibilities:Guest Liaison: Welcome, facilitate, and bid farewell to guests, ensuring a personalized experience.VIP Management: Manage VIP arrivals and departures, including escorting guests to their rooms and coordinating special events.Communication: Communicate hotel and company philosophy, and represent the hotel management in guest relations matters.Knowledge and Feedback: Have in-depth knowledge of the hotel and its surroundings, and collect feedback from guests to improve services.Team Collaboration: Liaise with the Front Office Manager to prepare tailored guest itineraries and coordinate special requests.Problem-Solving: Handle guest complaints and requests efficiently, and maintain a record of all interactions.Training and Development: Participate in training programs to stay up-to-date on hotel policies and procedures.This role requires a professional with excellent communication and interpersonal skills, as well as a strong work ethic and attention to detail. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.About Kempinski Hotel Mall of the Emirates:Kempinski Hotel Mall of the Emirates is a luxury hotel located in the heart of Dubai. We offer a unique and personalized experience to our guests, with a focus on exceptional service and attention to detail. Our team is passionate about delivering outstanding service and creating unforgettable experiences for our guests.

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