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We are looking for a Product Designer, to work closely with our product team focusing on the Digital Consumer Travel experience.
- You will work with the team to define and deliver various user experience journeys and workflows from initial ideation to sketches, wireframes, prototypes, and final UI.
- You will creatively translate user needs into elegant, intuitive, and effective design solutions. You’ll create interface mockups, visual designs, and prototypes using best interface practices.
- You will be solving customer problems across the entire customer journey, from inspiration to post-booking.
- You will identify and understand customer needs, behaviors, and pain points and use this to define problem statements that inform the team’s work.
- You will be expected to have a deep knowledge of our back-office systems and processes.
- You will work in a fast-paced team of engineers, product managers, and product designers to deliver impactful solutions across multiple web and mobile platforms.
Requirements
Strategic
- Drive a user-centered design approach. Influence the product direction and/or roadmap through UX.
- You will collaborate across teams and departments (product, engineering, marketing, etc.) and channels (call center, retail, digital) for discovery and delivery of solutions.
- You will work with OKRs to achieve ambitious objectives for the Company, and improvements to your UX & Design Chapter.
- Set goals and metrics against the OKR and company KPIs. Measure and report on these goals and metrics.
Discovery
- Close collaboration with product lead, stakeholders, and the development team to define problem statements, success metrics, and facilitate a shared understanding of the solutions.
- Host workshops with stakeholders to ensure alignment and that your solutions are addressing all aspects of the problem statement.
- Use discovery methods such as prototyping to define and test solutions before delivery.
UX research
- Work in close collaboration with UX researchers to design and execute studies that uncover user behavior and attitudes, and with a focus on solving problems, addressing our customers’ needs, and identifying opportunities to create optimal user experiences by knowing our customers.
- Coordinate with UX researchers and product teams in setting up and planning UX research.
- Discover, validate, and iterate design solutions based on user feedback through UX methods such as prototyping, usability testing, interviews, and focus groups.
- Define success metrics, continuously craft A/B tests, analyze results to enable data-driven decisions, and ensuring a positive impact in improving the user experience.
- Deliver and communicate insights in creative and engaging presentations.
- Develop and maintain customer journey (through quantitative and qualitative research).
Delivery (UX/UI/Visual)
- Deliver wireframes, journeys, prototypes, visual design for our iOS app, Android app, Progressive Web App (PWA/mweb), Desktop, and responsive web.
- Align with various other products teams to ensure visual consistency throughout flows
- Conceptualize micro-interactions and animations where necessary
- Ensure design works as comfortably with Arabic as with English
- You will contribute to and help to maintain our design systems ensuring UI consistency across teams of designers, multiple products, and multiple platforms.
Leadership
- Partner with product management and engineering leaders to ensure projects are well-defined, provide high business value, and are successfully executed.