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Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi & Sons, Seddiqi Properties, Swiss Watch Services and Mizzen.Seddiqi Holding is recruiting a Customer Support Executive – Swiss Watch Services to join our extremely successful Customer Service team to deliver the best possible Service to customers by welcoming them professionally, following up on service jobs and queries and communicating in a professional and cordial way.Key Responsibilities:Follows all relevant processes, standard operating procedures and instructions so that customer queries are handled in a consistent manner.Appears courteous, patient and helpful and follows all standards set for query handling at all times in order to maintain the image of the brand and our company.Communicates estimates to customers and explains the scope of work professionally.Follows up and keeps customers updated on their queries or service requests at all times.Follows up on approvals and delivery terms.Handles any customer complaints professionally and in a courteous manner.Refers any issues/ escalations to Team Leader Customer Support or Assistant Manager to ensure timely resolution.Attends to walk-in customers and visitors when neededDisplays team spirit and cooperate with peers to ensure a collegial environment and hence add to the experience of working with SWS.In order to be successful in this role, you should have:Relevant experience in Customer Service operationsA demonstrable passion/experience in contact centerStrong organizational skills and ability to prioritize multiple tasksExcellent attention to detailStrong interpersonal skills and the ability to build relationshipsExcellent written and verbal communication skills in both Arabic and EnglishAn appetite for luxury client service
