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Job Description
Retail managers are responsible for overseeing all functions and procedures in a store. They recruit, train, and supervise store employees. They also manage budgets and stock while overseeing day-to-day tasks.
Some responsibilities of a retail manager include:
- Hiring new staff
- Resolving customer complaints
- Customer service
- Inventory management
- Coaching and managing performance
- Analyzing sales reports and strategies
- Implementing safety policies
- Marketing the store and its products
Retail managers must have knowledge of:
- Recruitment and interview techniques
- Effective training techniques
- Driving operational excellence
- Ensuring timeliness and compliance with store, channel, and company requirements
- Reviewing store reports
- Designing marketing and sales strategies
- Setting up in-store sales displays
