Sana Commerce Hiring for Customer Success Operations Specialist Job at Dubai Full Time

At Sana Commerce we’re committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

What you’ll be doing:

• Leading implementations, ongoing developments and optimizations of CS technology (e.g. Gainsight, CRM);
• Defining, optimizing and safeguarding global processes and metrics related to CS, including maintaining an internal knowledge base;
• Proactively identifying and driving (strategic and operational) initiatives to increase the effectiveness of our CS teams across all regions;
• Implementing and driving adoption of global CS strategies, programs and initiatives;
• Serving as an Operations sparring partner to the Global Director of Customer Success;

What you’ll bring:

• Associate’s degree or higher;
• Minimum 2 years of experience in Customer Success (in a customer-facing or Operations role) or in Sales Operations;
• Experience working with Customer Success Management software as an admin (such as Gainsight or similar);
• Strong ability to lead complex and strategic projects, working with (senior) management and C-level executives;
• Strong communication skills in English.

What you’ll get:

• The chance to make an impact at a scale-up organization;
• A global and customized team onboarding program (9,1/10 rated by previous new hires);
• Personal development opportunities;
• Up to 3 weeks of “work from anywhere” per year;
• Trainings and attendance of events to become an expert in your field.

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

• 
  Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life.
• 
  Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
• 
  Customer-Centric. We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
• 
  Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
• 
  Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, we have ambitious plans for the Customer Success teams, and we value people who share our vision and look forward to growing with us. !