Sana Commerce Hiring for Customer Marketing Specialist Job at Dubai Full Time

At Sana Commerce we’re committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce, we’re looking for a Customer Marketing Specialist to increase engagement with our customers to drive retention, contribute to customer upsell and grow our advocate base. You will accelerate growth by being the customer advocate within our marketing team and drive the tactics needed to drive success in CS, sales, and marketing.

What you’ll be doing:

• Driving retention via various marketing channels (email, website, paid sites, etc.);
• Setting up campaigns via our marketing automation system and/or customer success software;
• Driving customer engagement by owning initiatives like customer newsletter, webinars, advocacy programs, etc.;
• Partnering with sales, product, and CS to develop initiatives that lead to deeper feature adoption and reduced churn;
• Designing and running experiments to test/improve conversion.

What you’ll bring:

• 3 years of experience in a similar role;
• A bachelor’s degree in a relevant study;
• Strong skills in digital marketing;
• Excellent communication and content writing skills (in English);

• Hands-on experience in marketing automation and CS tools like Marketo and Gainsight;

What you’ll get:

• Up to 3 weeks “work from anywhere” per year;
• A global and customized team onboarding program (9,1/10 rated by previous new hires);
• A chance to make an impact at an international scale-up organization.

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

• Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life.
• Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
• Customer-Centric. We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
• Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
• Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Customer Marketing Specialist in a cover letter, we strongly encourage you to apply if you still feel like you are a great match for this role. !

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