Position Responsibilities:
· Experience with eCommerce Hybris operations handling including platform management and fulfillment systems (experience with ticketing systems such as JIRA is a plus)
· Manage e-commerce team, allocating tasks and activities on a day to day basis, with a view to increasing productivity and support the business to maximize customer satisfaction.
· To oversee and check the work of the team regularly to ensure that high quality standards are maintained and assist in the development of the team member’s skills.
· Provide senior management team with consolidated and updated reports, advise them on the way forward
· Planning and managing E-Commerce functions, build & align operations with existing procedures
· Consolidating product portfolio, managing product uploading and allocation, reviewing stock reports
· Manage e-Commerce business operation activities End to End and resolve operational or technical issues
· Reviewing website content, and automated procedures for maintenance (category management, CMS, promotions as per guidelines)
· Collaborate closely with the online teams and regional creative agencies, keep product updates on schedule and handle promotion set up
· Manage and publish content in the e-commerce platform for product releases, landing pages, campaigns in alignment with the Content Manager
· Manage quality assurance of campaigns and product launches
· Responsible for accurate publishing of eStore content and product catalogues.
· Support in planning, testing and releasing system enhancements to the eStore platforms
· Analyse product performance and recommend improvements to increase online sales
· Responsible for promotion set-up, price and merchandising content management on eStore platform
· Regular coordination with logistics and customer service teams to ensure customer satisfaction
· Regularly audit competitor activities on local and global level
· Benchmark global best practices and find insights for regional optimization strategy
· Manage customer reviews, FAQs and other feedback, and coordinate with operations teams
· Able to produce and assess regular reporting for product and sales performance KPI’s
· Incident handling in coordination with eStore Incident Manager
Essential skills and experience:
· At least 10+years’ experience in a relevant e-commerce company or division
· Ability to handle multiple demands efficiently, while being well organized and maintaining high attention to detail
· Comfortable interacting with technical and non-technical stakeholders
· Analytical skills to be able to track and generate data based insights
· Must possess good interpersonal skills in order to build strong positive business relationships
· Solid understanding of E-Commerce & Digital Marketing best practices
· Possess an innovative, problem-solving, and solutions-oriented mindset
· Demonstrated ability to learn quickly, and manage change effectively
Qualifications (Experience, Education, Licensure & language skills)
· Master or Bachelor degree in marketing or similar with at least 10 years of experience in working in e-commerce
· Demonstrated written and communication skills.
· Must be system oriented as well as computer literate and advanced user of MS-Office applications (Word, Excel, PowerPoint, Outlook)
· Fluent in English
Physical demands and work environment:
· Master or Bachelor degree in marketing or similar with at least 10 years of experience in working in e-commerce
· Demonstrated written and communication skills.
· Must be system oriented as well as computer literate and advanced user of MS-Office applications (Word, Excel, PowerPoint, Outlook)
Job Type: Full-time
Salary: AED20,000.00 – AED30,000.00 per month
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