Samsung Electronics Hiring for E-Store Coordinator Job at Dubai

Position Summary

Under the supervision of the E-Store Manager the position will drive day-to-day E-Store operations as well as coordinate sales promotions working closely with business teams, customer service teams, RHQ, HQ, customer service and third party vendors.

Role and Responsibilities

Core Responsibilities:

• Manage day-to-day operations of the E-Store including order management, sales promotions, forecasting, etc.
• Work closely with the customer service teams, sales team, payment gateway provider, etc. to set-up, document and ensure all the required E-Store functions are in place for smooth E-Store operations.
• Inherits HQ guidelines and best practices for E-Store coordination
• Compiling weekly & monthly reports –to the senior management team and advising on strategy and best practices.
• Ensure the stability of e-commerce functionalities on the e-store for all operational processes.
• Manage third party counterpart’s deliveries and keep project implementation on schedule and within scope
• Ensure Samsung standards in terms of packaging, logistics, customer care, etc. Define and monitor third party service quality, e.g. fulfilment, payment/fraud issues, in collaboration with subsidiaries and support functions
• Ensure all promotions and offers setup on eStore in a timely manner.

Skills and Qualifications

Qualifications & Experience:

• Preferred Bachelor’s degree or 2-3 years’ experience in customer sales support roles
• Previous experience in managing Ecommerce operations
• MS Office – Advanced Microsoft excel and Power point skills