Saif Belhasa Holding Hiring for Customer Service Executive Job at Dubai Full Time

• Primary job of this role will be to make outbound calls, receive inbound calls, and provide chat response through Web and Social Media pages.

• Should handle all social media communications on a timely manner. Should have the skill to create posts/ respond to comments/ messages.

• Answer inbound calls and handle customer inquiries in line with operating guidelines and standard of operating procedures.

• Make outbound calls to our customer leads and arrange appointments between customers and our inspectors for a detailed vehicle inspection. Should have skill and knowledge on route optimization.

• Timely follow-up on customer leads and convince them for a vehicle sale.

• Research required information using available resources and manage and resolve customer inquiries.

• Be a liaison between Customers and our employees.

• Provide customers with the required information and ensure accuracy of the information given

• Process request and coordinate with the Team Leader and the Department Heads for resolution of the requests.

• Identify and escalate priority issues and coordinate with the Team Leader and the Department Heads for resolution of the complaints.

• Route calls to appropriate resource and follow up customer calls wherever necessary.

• Document all call information according to standard operating procedures and complete call logs.

• Ensure accuracy of all call information documented and produce call reports.

• Maintains operations by following policies and procedures; reporting needed changes.

• Maintain confidentiality with regard to the information being processed, stored or accessed.

Job Types: Full-time, Permanent

Salary: AED3,500.00 – AED4,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• customer service: 3 years (Preferred)