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Customer Service Executive
Job Location : UAE
Job Details :
• Should handle all social media communications on a timely manner. Should have the skill to create posts/ respond to comments/ messages.
• Answer inbound calls and handle customer inquiries in line with operating guidelines and standard of operating procedures.
• Make outbound calls to our customer leads and arrange appointments between customers and our inspectors for a detailed vehicle inspection. Should have skill and knowledge on route optimization.
• Timely follow-up on customer leads and convince them for a vehicle sale.
• Research required information using available resources and manage and resolve customer inquiries.
• Be a liaison between Customers and our employees.
• Provide customers with the required information and ensure accuracy of the information given
• Process request and coordinate with the Team Leader and the Department Heads for resolution of the requests.
• Identify and escalate priority issues and coordinate with the Team Leader and the Department Heads for resolution of the complaints.
