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Who we are
As a Regional Field Service Engineer Middle East you will operate across different countries in the region Middle East which requires a high share of travel, both locally as well as regionally. You are accountable for installation / relocation of analytical laboratory instruments platforms in order to achieve a high level of service excellence within the region. You are also responsible to contribute to large projects at customer sites and can be seen as the knowledge expert.
The role includes the following key responsibilities:
General responsibilities:
- Installation/relocation of analytical laboratory instruments of Roche
- Technical release of analytical systems for laboratory use
- Focus on installations of large projects that require special attention based on the continuous increase of customer demands and specifications on the instruments that we deliver
- Independently analyze and resolve most questions and problems and refer only the most complex issues to higher levels
- Ensure all regional activities are documented in a manner compliant with company’s quality procedure
Additional technical product responsibility:
- Awareness of new service bulletins, Global Customer Support (GCS) hot news and other forums
- Knowledge transfer and technical resource to other Field Service Engineers
- Support for service coordination at customer as well as general/technical advice to service coordination
Documentation and Cooperation:
- Timely and accurate logging of data according to work instructions and agreements, with regard to activities in the CRM system
- Ensure all regional activities are documented in a manner compliant with company’s quality procedures
- Actively gathering information in preparation for meetings, delivering an active part in these meetings and give feedback of outcome of these meetings to others
- Develop and monitor local reports to ensure the efficient and productive delivery of services
- Actively monitor costs for own Service activities
Characteristics of the candidate:
You are someone who wants to influence your own development. You are looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a
job title is not considered the final definition of who you are, but the starting point. Graduates after university with little experience are welcome.
Being successful as Regional Field Service Engineer you have following education and skills:
- Full technical higher education (precision mechanics, electronic, Information Technology, Medical Technology or related specialties),
- Basic knowledge of electronics, electro-mechanical systems and information technology
- Openness for frequent travels both local and throughout the Middle East region
- Excellent analytical, problem analysis and decision-making skills
- Effective planning, organizational and time management skills
- Basic knowledge of IT & Networking
- Effective customer service, written/verbal communication, organization and prioritization skills
- Fluent verbal and written communication skills in English and Arabic
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
Job Level:
Individual contributor
