Roads and Transport Authority Hiring for Senior Specialist at Dubai Full Time

KEY RESULTS ACCOUNTABILITIES# Analyse and create reports on the Customer feedback received through the RTAs social media channels toidentify trends and determine Customer needs.# Conduct data mining to identify patterns in Customer descriptive, behavioural, interaction or attitudinal dataand suggest new or enhanced ways to perform Customer segmentation# Develop models to understand Customer behaviour by identifying trends and patterns through the variousCustomer interactions with the RTA and forecast future Customer behaviours# Perform strategic data analysis and research possible hypothesis / cases in coordination with the RTAAgency / Department Business Analysis and Expert Advisor resource.# Business Analysis and Expert Advisor resources within the different RTA Agencies / Departments to identifyservices and internal RTA capabilities# Prioritise the Customer needs based on the prioritisation criteria defined and map the Customer ideas to theprioritised needs.# In coordination with the Higher Committee PMO Management Activities resource prepares a monthly reporton the status, progress and risks related to the approved strategic actions# Prioritise the service and internal RTA capability projects based on the defined criteria# Perform other responsibilities associated with this position when appropriate.# Counselling in developing the validity and effectiveness of customer service projects and their impacts,evaluating and recommending changes during implementation to meet the needs of the project and customers.# Ensure that the concerned RTA Agency Management and the Higher Committee approve or reject the Servicesand Internal RTA Capability actions and that all approved Services and Internal RTA Capability actions addressthe high priority Customer needs# Proposing and providing advice on the framework for all aspects of RTA services for the management ofservice providers# Identify services and internal RTA capabilities required to address the prioritised needs in coordination withthe Business Analysis resource in the RTA Agencies / Departments.# Cleanse, mask, correlate and normalise the list of Customer needs and ideas obtained from the variouschannels to derive a consolidated list of Customer needs and ideas.

KNOWLEDGE,SKILLS AND EXPERIECEEducation# Bachelor’s degree in Information System/ MIS/ Computer Science/ Statistics or related field from arecognized university.

Skills# Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coachesemployees to meet high performance standards.# Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detailorientation.# Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multipleconcurrent projects.# 8 years’ experience in Customer Service, Database Queries , data mining, or customer insight or directmarketing consulting required.# Computer-literate performer with extensive software proficiency covering wide variety of applications.# Strong analytical capabilities, including modeling, data analysis and data manipulation# Exceptional listener and communicator who effectively conveys information verbally and in writing.# Innovative problem-solver who can generate workable solutions and resolve complaints.# Resourceful team player who excels at building trusting relationships with customers and colleagues.# Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamliningcomplex work processes.# Strong capabilities to understand the business propositions, and collect and process required data to deriveinsights.# Demonstrate knowledge and experience of related software, database, and tools like SQL, No-SQL, WEKA,RapidMiner, MATLAB, KNIME, Python, Scala, Java, etc.