As a Technical Services Engineer, you will be providing first-class service and support for our financial institution customers using Ripple’s critical software to make payments around the globe. In your role, you will directly work with our customers and coordinate with Ripple’s Engineering teams to troubleshoot, replicate, and resolve issues to our customer’s satisfaction.
You will analyze and resolve challenging technical issues, and investigate and identify root causes at the product, data, or network level, all the while keeping key customers informed on the situation. You will engage all levels of the Ripple organization as appropriate from Project Management, Integration, Engineering, and our Leadership team, in order to own and drive customer issues to resolution in a timely manner.
You will play a lead role in configuring production support and oversight arrangements for Ripple customers so that the risk of service interruption is reduced. These preventative activities will be instrumental in ensuring a smooth and reliable production experience for all users of Ripple technology.
WHAT YOU’LL DO:
WHAT WE’RE LOOKING FOR:
Required
Preferred
WHO WE ARE:
Ripple is doing for value what the internet did for information: enabling its instant and seamless flow around the world. We call this the Internet of Value (IoV). Using blockchain and cryptocurrency technology, Ripple is dedicated to creating powerful gains in financial efficiency, equity and inclusion. In addition, Ripple is developing and enabling the future use cases that will catalyze the new digital economy for governments, businesses and consumers.
Ripple has offices in Bangalore, Dubai, Dublin, London, Miami, Mumbai, New York, Reykjavík, San Francisco, São Paulo, Shanghai, Singapore, Sydney, Toronto, and Washington, D.C.
WHAT WE OFFER – The resources and support to be your best at work and beyond:
Do Your Best Work
Take Control of Your Finances
Take Care of Yourself
Benefits listed above are for full-time employees.
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