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Riedel Communications, founded in 1987, designs, manufactures and distributes innovative real-time networks for video, audio and communications. Its products are used for broadcast, pro-audio, event, sports, theatre and security applications worldwide. The company is known for pioneering digital audio matrix systems and fibre-based real-time network technology.
Riedel is headquartered in Wuppertal, Germany and employs over 600 people in 21 locations throughout Europe, Australia, Asia and the Americas.
For our team at Riedel, we are looking for creative, flexible, pragmatic, and skilled individuals with superb communications skills and a love of problem solving in a fast-paced team environment.
For our office in Dubai we are looking for a
Service & Support Engineer (m/f/d)
YOUR RESPONSIBILITIES
- Provide support to external and internal customers and contribute to the customer hotline as a first and second level Support
- Support customers with remote online sessions, when needed
- Reproduce issues in the lab
- Visit customers « on-site » to perform debug and resolve problems, when needed
- Participate in the 24/7 hotline
- Work closely with your Support, System Consulting & Sales colleagues in the region, at the headquarters and in cross functional teams with Product Management and R&D
- Regular trips to customers’ site
- Preparation of Demo equipment
YOUR PROFILE
-
Successfully completed university studies or completed equivalent trainee program in Information Technology, electrical engineering, or communications engineering. CCNA or ACE is a plus
-
2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment Audio/Video market
- Knowledge of professional communication, digital audio and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022-6) as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
- Knowledge of fiber optic interconnected systems a plus
- Passion about communication to customers and troubleshooting of electronic systems
- Team player that fits the personality and basic setting of an international, medium-sized company
- English and arabic speaking is a must; other languages are a plus
- Mobility and willingness to travel
WHAT WE OFFER
- Direct contact to engineering and product management
- Training on the job – you don’t bring a skill? We help you.
- Flexible working hours
- Occasionally work from home
Be part of the team and grow with us!
To achieve our goals, we are always looking for highly motivated and qualified employees to join our family and grow with us.
Riedel provides a creative and collaborative work environment, with great challenges. We believe and promote employee career advancement and offer flexible schedule as well as remote working.
If all this speaks to you, come join us on our success story and be amazing with us!
