Ricoh Hiring for Solution Architect Job at Dubai Full Time

Change your job, change your workplace, change your future…

Ricoh are currently recruiting for a Solution Architect based in Dubai to leverage your post sales skills and commercial entrepreneurship, direct or together with Distributor Partners on decision makers’ level (including C-Board), to ensure excellent translation of needs and objectives of end customers, in order to marry them to the services or products offered in the MPS/MDS available portfolio.

Ricoh transforms organisations, using innovative technologies and services enabling you as an individual to work smarter. This is what we call “empowering digital workplaces”.

In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: imagine. change., it’s the ethos of our brand and how we drive positive change for ourselves and others. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission – “you work for us, and we`ll work for you”.

What you will be doing

Technical Consulting and Installation

Install Ricoh Solutions according to the Statement of Work leading to full customer satisfaction and deliverables.

• Work in partnership with the ESG Pre Sales and Project Management team and assist in the production of technical documentation.
• Complete installation and deployment activities in a timely manner.
• Resolve or escalate any on-going technical issues with the customer.
• Assist Ricoh International’s Technical Support team in the resolution of post-installation issues.
• Arrange and install proof of concepts (POC) when required
• Complete work in accordance with project management plans and deadlines
• Provide technical support for the agreed Ricoh Portfolio of MDS Products and Services, in particular @Remote, Active Management, including presentations and demonstrations to DP’s
• Ownership of technically checking and validating the Statement of Work documents drafted by the solution architects ensuring all component parts are included and compatible with the customer infrastructure.

Account Management and Opportunity Management

Assist in generating account plans for strategic accounts; in order to determine overall strategy for planning and managing these accounts.

• Assist in MDS opportunities within strategic account, providing presales support in order to marrying the end customer needs to the services or products in our portfolio.

Business Partner Management

• Provide post-sales support in MDS qualified opportunities within the Business Partner Network; in order to marrying the end customer needs to the services or products in Business Partners portfolio.
• Support new, strategic and solution partners in developing their presales capabilities; to enable them to manage (future) strategic accounts in the presales phase.
• Proactively engage and influence the strategic and solution partners sales force; to ensure that they promote and position Ricoh solutions

Reporting

• Report progress on opportunities during presales phases; in order to give insight in and forecast of the status of active sales and to be able to allocate the right resources.

Projects

• Participate in projects on behalf of the department

You will ideally have

Knowledge

• Bachelors in Computer Science or equivalent high level of professional and intellectual ability.
• Additional IT or ICT courses.
• Affinity with ICT Industry and related products

Skills

• Presentation and writing, pitch documents and presenting these to C-level.
• Able to act in a complex sales environment.
• Exceptional communication – presentation – skills on C-level, strong business work ethic, positive attitude and professional demeanor.
• Ability to align strategic visions between Ricoh International and its customers.
• Excellent translator of needs and objectives in order to marrying the end customer needs and objectives to the services or products offered in the MDS available portfolio
• Motivated and self-directed presales/solution professional that can operate within proper guidelines and also act as a team player.
• Good business acumen, showing evidence of ability to commercialize strategies, make sound business decisions.
• Excellent numeric, qualitative and analytical skill.
• Ability to understand & operate successfully with businesspeople of different cultures & backgrounds.
• An energetic consultative style is likely to be compatible with the dynamic changing environment.
• Good communication skills both verbal as written at organisation wide level.
• Fluent in English, both verbal and written and preferably in at least one other language.

Experience

• Direct or indirect post sales experience in the office automation industry, preferably with International Major accounts/International Distributors.
• Several years of related work experience in Print Management and Document workflow Solutions.
• Several years of related experience in the office automation industry or the equivalent combination of formal education and experience.
• Experience in creating complex solution designs.
• Proven record of account development, in particular with a complex portfolio of MDS
• Accredited to full technical installation level capability in at least two Ricoh 3rd party software solutions and Ricoh streamline NX.
• Proven record of successful technical software installations

In return for your commitment, you can expect

• A competitive salary package
• Industry leading benefits

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.

This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.

We are an equal opportunities employer

At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.

Ricoh have removed the disclosure of convictions box from their application process (ban the box – http://www.bitc.org.uk/programmes/ban-box) offering equal opportunities to all.

For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.