Regent International School (RIS) Hiring for Front Of House and Parent Liaison Officer – Regent International School at Dubai Full Time

About us:

Imagine schools with a variety of educational pathways, where the academic skills of literacy, critical thinking, innovation, numeracy, creativity, self-control and work ethic are taught in parallel the skills of wellbeing, including self-confidence, contentment, kindness, gratitude, health, and love. Welcome to Fortes Education, Dubai. We have been delivering high quality education provision to young people for over two decades.

Our Positive Education schools foster active engagement in learning and activities. We celebrate positive emotions and accomplishments, encourage students to cultivate fulfilling relationships with others and to seek meaning and purpose in their own lives. We set high standards and expectations for each pupil in academics and in co-curricular participation.

Our high-impact learning programme lays a strong foundation that develops each pupil’s multiple intelligences through a broad range of activities in and out of the classroom. Our commitment is to provide a premium world-class “positive” education, which empowers our pupils to become innovative thinkers, socially confident life-long learners, having growth mindsets and character strengths, to flourish in an ever-changing world.

Regent International School (RIS) is a well-established Primary school following the National Curriculum for England. RIS has been consistently delivering proven results in the classroom since inception and has developed a reputation of being one of the leading schools in Dubai. In the recent inspection by the Dubai School Inspection Bureau, RIS has been judged as ‘Very Good’ and has been known to deliver proven results in the classroom since inception. As a result of the great success and popularity of Regent international School, last year we launched our secondary school, commencing with Years 7 and 8. An innovative project based curriculum, with excellent student teacher ratios and personalised learning has seen our new secondary school attract significant attention and so we are excited to invite you to join us in further developing the new secondary school at Regent as we extend through to Year 11 and our first GCSE and BTEC graduates in 2024. We have created an inspiring curriculum where maths, the sciences and technology converge with the arts and humanities to create future leaders and thinkers. We have an outstanding team of secondary teachers who have designed a curriculum that has a strong STEAM focus where students explore, research, and solve real world problems. Students will think critically and creatively, work collaboratively, and lead empathetically. You will make a valued contribution to that new team as we extend the curriculum to Year 11. In keeping with Regent’s rich heritage and time-tested education, our new secondary school will empower children to develop the confidence and skills to think big, be bold, and dare to change the world.

Main Accountabilities:

· Answer, screen, and forward any incoming phone calls while providing basic information when needed

· Provide office support services in order to ensure efficiency and effectiveness within the School

· Liaising, communicating, and nurturing enrolled family relationships as per the Lifecyle of School Engagement Infographic.

· Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required.

· Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.

· Coordinate parent/community events in order to engage parents in school activities and celebrations.

· Assisting in the Induction process via introduction by welcome packs and regular touch base calls

· Acting as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.

· Being versed in rules and regulations of the Ministry of Education and KHDA

· Attending weekly FOSS/FRISS meetings to identify any queries, concerns and conduct regular workshop and intervention sessions

· Monitor/screen/escalate all complaints –

· Answering all enquiries, processing requests & logging in all information for walk-in inquiries onto the CRM

· Notifying colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT, etc.

· Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness etc.

· Filtering, re-directing incoming queries and concerns to the members in the Organisation related to academic & operational policies, protocols & processes & communicate on all matters related to : age-appropriate year-group placement, the National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP, BTEC, GCSEs, ‘A’ Levels), Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups, Academic Events/Productions/Trips etc.

· Physically ushering new families to their next engagement in the Admissions & Induction & Departure Process

· Coordinating Existing Student Transitions with relevant Phase

· Supporting GLO on new student KHDA Student Registration & procuring required documentation

· Assisting the Admissions Team on their R&Rs including:

· Back-end data entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE), and data entry of information from Digital Forms (Entrance Assessment Form, Scholarship Form) etc

§ Record Keeping & Compliance – using & updating registers for:

§ Student Attendance

§ Evacuation

§ Student Absences & approval via the VLE

§ Student Lateness

§ Student Early pick-up

· Call & Email & Survey Campaigns with existing families – 1 x Term

· Undertake regular surveys of new parent views on enrolment process and other subjects of relevance and work with the marketing team to devise marketing and communication strategies for prospective parents at all stages of the admissions cycle

· Alerting the Head of Phase / Principal to take necessary action on the existing families of possible withdrawal intentions

· Supporting FCO Marketing by use of the relevant Digital Form to update Dubai Schools Market Study

· Conduct Family Exit Interview by conducting initial meeting/phone call with parent

· Receive and sort daily mail/deliveries/couriers

· Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

· Update appointment calendars and schedule meetings/appointments

· This is a local contract only.