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About the job:
The Red Hat Telco, Media, and Entertainment (TME) Sales team is looking for an Inside Sales Renewal Specialist to join us in Dubai, United Arab Emirates. In this role, you will work with an experienced field sales account manager to achieve sales growth for new and existing customers from the telco industry. You’ll identify and take advantage of opportunities with these customers, manage sales forecasts on a quarterly basis, and track customer data. As an Inside Sales Renewal Specialist, you will also work with current and prospective customers over the phone and email to identify new business renewals and upsell and cross-sell opportunities to optimize our quality of service, business growth, and customer satisfaction. This is a great opportunity to work closely with a multicultural team to create solutions that serve Red Hat and our customers.
What you will do:
- Work with your customers to identify renewals, up-sell, and cross-sell opportunities, and optimize quality of service, business growth, and customer satisfaction
- Secure renewal business by engaging with end-users, partners, and distributors ahead of the renewal due dates
- Manage forecasts and pipeline, record sales activity, schedule follow-up activities as needed, and track customer data using company-standard customer relationship management (CRM) tool
- Work with Finance, Deal Desk, Legal, and Operations teams across the region to facilitate deals and make sure all necessary information is available
- Work closely with the account managers on updating each other on progress and agree on the next steps
- Perform additional calls to top accounts agreed with the account managers throughout the year to ensure visibility in the account, environment, and secure a higher renewal rate as well as keeping a close relationship with the customers
- Maintain an up-to-date knowledge of the industry, as well as Red Hat’s competitive position
What you will bring:
- Demonstrated success in a similar technology or software sales support position, e.g., outside sales, inside sales, telesales, or sales administration, with a record of achieving sales goals
- Understanding of the complete sales cycle management from prospecting to closing
- High-quality customer service skills
- Good written and verbal communications skills
- Ability to work on your own to close deal values of up to $50,000 over the phone
- Ability to build long-term relationships with customers by establishing trust and credibility
- Excellent time management and organizational skills
- Experience working with reporting, spreadsheets, and office tools, customer relationship management (CRM), etc.
- Fluent written and verbal language skills in English and extra language is a plus
- Experience in the telco industry is a plus
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About Red Hat:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
