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Job Summary
Banking Transactions
Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
Mail, Telex & ATM Cards
Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly
Communication
Send, receive and file telex confirmations and ensure transfers are properly processed
Customers Enquiries
Respond to all customer enquiries and requirements in a proactive and professional manner
Customer service
Deliver high quality customer service and exceed satisfaction goals with every customer contact
Customer Records
- Create, update and maintain relevant customer records ensuring that data is recorded appropriately
- Corporate Governance & Compliance: Work fully within risk policies and procedures all compliance regulations
Education / Qualifications
_Bachelor as degree / Equivalent Qualification_
Knowledge
- Knowledge of Consumer Banking Products & Services (training provided)
- Good understanding of customer needs
Experience
0 _ 2 years experience in a customer facing role_
Generic & Specific Skills
- Excellent Communication Skills
- Bilingual in Arabic and English
- Computer literacy (MS Office & BEAM)
- Project Management
- Risk Management
