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Job Description
The role of the Associate Director Program Management is to coordinate and execute all aspects of multiple concurrent client projects, from the concept stage to its successful completion. This includes generating project documentation, creating/tracking tasks and workflows, managing priorities and requests, managing risks and impact, providing project support/direction and maintaining a schedule of all projects and activities.
You will also be required to create and maintain clear channels of communication with both internal and external stakeholders. The goal of the Program Manager is to ensure that the project is delivered on time and within budget while maintaining a high level of quality and customer satisfaction.
What you will do
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring that clients expectations are in-line with project service scope.
Partner, support and collaborate with internal teams in designing, implementing, evaluating and managing all assigned projects.
Proactively supervise and implement project plans to ensure project is on-schedule and on-budget.
Coordinate internal and external resources to meet project requirements, as defined by the project scope.
Coordinate teams across global locations and time zones.
Define and mitigate overall project risk through conflict and issue resolution with the project team and stakeholders.
Keep stakeholders informed of project status and deliverables, as well as risk and mitigation strategies.
Be accountable for project results of staying on-budget, on-schedule, and meet or exceed expectations.
Convert requirements into tasks and determine task priorities for individual team members and the project as a whole.
Actively monitor client projects and solve problems to keep projects moving forward. Report and escalate issues as needed
Assist internal team members with developing and enhancing effective processes and procedures
Who you are
12 years of progressively responsible experience in Program management with Travel Industry Background
Certified in PMP and/or Prince2. Certified in SCRUM preferred.
Experienced in delivering successful projects in b2b SaaS companies
Experienced with Agile Project Management
Experienced in working with Atlassians JIRA/Confluence, and Asana
You have excellent written and oral communication skills with a demonstrated ability to work with cross-functional teams
You are willing to identify disorganization and bring the right partners together to drive clarity of purpose
You are incredibly organized, detail-oriented, process driven, and resilient
You are self-motivated, enthusiastic, and independent with exceptional problem solving skills
You enjoy providing mentorship, learning, and being collaborative. You seek perpetual growth
