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RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management.In the recent years, the Bank has achieved significant milestones which includes being named as one of the world’s best banks by Forbes ME (2022) and was awarded UAE’s SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans.Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.So join us in co-creating the future of RAKBANK!What You Will Be DoingLeading the implementation of the Shared Services & Outsourcing Strategy and delivery roadmap including execution, and monitoring of progress across Business and Enablement Functions. You will work closely with internal teams and external partners to support delivery of the operating model and will have the key responsibility of supervising and directing the operations of Shared Services while promoting process standardization within the Bank. This position requires close cooperation with the Business Process Outsourcing (BPO) provider and internal stakeholders to guarantee streamlined and efficient service delivery. The goal is to ensure adherence to best practices, strengthen internal control, and continually improve operational processes.Supporting the implementation of shared services model for the Organization and overseeing the day-to-day operations of shared services departments.Developing and implementing strategies to streamline processes and improve efficiency within shared services.Supporting the implementation of strategic outsourcing plan for the Bank with a detailed cost-benefit analysisManaging a team of employees within shared services, including hiring, training, and performance evaluations.Collaborating with other departments to meet organizational goals and objectives.Monitoring key performance indicators and implementing corrective actions as needed.Governance & Controls: Implement right controls for offshoring/outsourcing operating modelsIdentifying opportunities for cost savings and process improvements within shared servicesDeveloping and maintaining relationships with external vendors and service providers.Overseeing the development of SLAs with all customer groupsImplementing planning, budgeting, and communicates organizational goalsMonitoring overall Shared Service Centre, teams and individuals’ performanceDriving Shared Service Centre staffing through involvement with the selection, training, career development and evaluation programsWhat You Should HaveStrong communication skills and interpersonal skillsAbility to work effectively in a fast-paced environment.Detail-oriented with strong problem-solving skillsA solid understanding of financial principles to make sound decisionsDrive for change to ensure the successful implementation of new processesCustomer centric orientationAnalytical mindset and data driven decision making to optimize shared services operationsWhat We Are Looking ForBachelor’s and Associate Degree in Information Technology, Human Resources, Finance and Business, preferredExperience in setting up and improving a Shared Services Centre or experience in setting up, and managing a business processExperience in project management to ensure that initiatives are effectively planned, executed, and delivered on time and within budgetWhat’s In It For YouPay for performance culture (Competitive and performance-linked compensation)Provision of medical care plan for your family and youComprehensive Life insurance planDiverse workforce and inclusive cultureCareer development and growth opportunities by designWork with the best minds in the fieldGet opportunities to bring your whole-self to the organization and perform to your best
