Log In
Sign Up
Join Our Team and Make a Difference!RAK Digital Assets Oasis (RAK DAO) is on the lookout for a passionate and talented professional to join our dynamic team. If you’re looking for an opportunity to excel in an exciting environment, contribute to upscaled projects, and grow both personally and professionally, we invite you to explore this exciting role with us.At RAK Digital Assets Oasis, we value innovation, collaboration, and a commitment to excellence. We’re dedicated to creating a diverse and inclusive workplace where every team member’s unique skill and perspective are celebrated. If you’re ready to be part of an organization that values your contributions and offers ample opportunities for growth, we’d love to hear from you.The roleThe Call Centre Agent will be tasked with addressing calls, as well as responding to inquiries and requests via emails and online chats that originate from designated contact channels used by both new and existing customers, all with the goal of delivering top-notch customer service.The responsibilitiesEnsure RAK DAO Free Zone Customers receive top-quality customer service by promptly and courteously addressing their inquiries, offering accurate and complete information, and redirecting them when necessary.Adhere to department guidelines to meet all service standards and performance indicators while professionally handling client calls, chats, and emails.Keep client contact details in Salesforce CRM accurate and well-integrated.Greet and assist walk-in visitors to the Business Centre, providing guidance and support to existing tenants on-site.Implement the First Contact Resolution and apply the Client Retention Protocol for every customer interaction.Resolve customer complaints to their satisfaction within established authority limits and escalate more complex issues as needed.Update and verify client contact details and all necessary Salesforce CRM fields, ensuring data integrity and maintaining an error-free historical tracking log.Conduct outbound calls to achieve business campaign targets.Obtain relevant information and updates as efficiently and promptly as possible to provide customers with accurate and up-to-date service and information.Regularly follow up on pending customer issues with the relevant business units to ensure timely resolution.Maintain low abandoned call rates across all communication channels to increase the availability of the customer service team.Contribute to achieving the annual targets for new license issuance and renewals.Handle high call volumes, stressful periods, and sudden rushes of calls.Adhere to the company’s internal policies and procedures for the Call Centre.Educational QualificationsPossession of a diploma in Business Administration or a related discipline.ExperienceA minimum of 2 years of practical experience in contact centers, customer service, or a comparable field.Experience in Free Zone and/or company setup organizationProficiency in both written and spoken English.Proficiency in any other language is mandatory (Russian, Chinese are an advantage)Exceptional interpersonal abilities.Demonstrated capability to initiate and sustain robust client relationships.Proven competencies, expertise, and experience in meeting customer service objectives.Proficiency in negotiation.Familiarity with Salesforce CRM.We can’t wait to learn more about you and your qualifications! Please submit your resume and any other relevant materials. We’re eager to embark on this journey with you and explore the possibilities of how your skills and experience can contribute to our team’s success.At RAK Digital Assets Oasis we are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, or any other protected status in accordance with applicable laws. We are dedicated to creating an environment that values diversity, promotes fairness, and ensures equal opportunities for all.
