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About the jobWho we areWe help to create icons, we help to build marvels and our products feature in some of the most iconic buildings in the world.RAK Ceramics is one of the largest ceramics brands in the world. Specializing in ceramic and gres porcelain wall and floor tiles and sanitaryware. Headquartered in the United Arab Emirates, we serve clients in more than 150 countries through our network of operational hubs in Europe, the Middle East and North Africa, Asia, North & South America and Australia. Across our global operations, we employ approximately 12,000 employees from more than 40 nationalities.We are a publicly listed company on the Abu Dhabi Securities Exchange in the United Arab Emirates and on the Dhaka Stock Exchange in Bangladesh.The roleAs a Retail Sales Executive, you will work in our showroom to provide a personalized, solution-based approach to customer needs and lead our vision of being the leader in the industry.Your success will be measured by individual productivity as well as overall store performance.What you will be doingNot only are you the first-person customers meet when they enter the store, but you’re also the person who guides them — advising, selling, and even setting up their new products if need be.You will engage our customers by showcasing our products and helping them discover how they can use our products and transform their living spaces.You effectively use CRMs to build and maintain accurate customer account information, manage relationships, opportunities, and tasks, and develop customer insights based on best practices.You act as a subject matter expert among peers on customer needs and solutions.You seek, analyze, interpret, and share feedback from customers to continually improve the customer experience including working closely with the Quality team for any product complaints and ensuring their closure.You’re quick on your feet and able to influence the right people both inside and outside of the company to seamlessly ensure a smooth customer experience.Always stay on top of news about products and initiatives, ready to apply your learning in customer interactions.Meet store operating policies and standards, including providing quality service, products, cash handling and store safety and security. You maintain mastery of all existing processes to ensure compliance with policies and procedures.Propose product models according to customer requirements and also promote upselling and cross-selling.Monitor product inventory and ensure the product is placed on the selling floor.You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members.What we are looking forAbility to work effectively with people across all levels of a big organizationExcellent organizational and process management skills, the ability to set priorities and responsiveness to customer requestsAbility to maintain composure and customer focus while troubleshooting and solving issues.Flexibility with your schedule. Your work hours will be based on business needs.Exceptional communication skills including active listeningStrong persuasion and selling skillsCustomer service mindsetInterpersonal effectivenessRelationship managementSelf-motivated and driven by targetsOur ideal matchDiploma/Graduate1-3 years of experience in salesMultilingual abilityCross-industry experience is welcomeWe’re an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, religion, gender, national origin, disability, age, citizenship, marital or domestic/civil partnership status.
