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About Rackspace Technology
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As a Customer Success Manager you’ll be owning the relationship between Rackspace and your portfolio of customers. The Customer Success Manager is expected to continually develop and strengthen these relationships to create strategic partnerships through pro-active and personable interactions.
Success in the role requires:
- Technical acumen and understanding of the multi-cloud solution landscape
- The ability to identify opportunities to delight and wow customers
- A passion and strength for building robust relationships with a range of stakeholders
- The ability to motivate and galvanize different teams to deliver against customer expectations
Key Accountabilities:
- Management of the full customer lifecycle, including all post-sales services- from implementation and customer on-boarding to provision and manage services and support to clients/customers.
- Strategic planning and collaboration with commercial and product teams to ensure customer growth and retention
- Procedure and process deployment to improve customer experience
- Liaises with sales, field service, order processing and accounting to resolve status, production, delivery and billing enquiries efficiently and effectively
- Manages SLA responses, ensuring customer service with speed and accuracy
Person Specification:
- The ability to communicate technical information and complex technical issues to a variety of stakeholders
- Excellent networking skills, with a proven ability to navigate organizations and build strong relationships
- Affinity with Higher Education & Research organizations
- Experience in the IT industry with a good understanding of Internet Technologies
- Experience working with AWS cloud is desirable but not essential
- Fluent in Dutch and English
- #LI-JP1
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
