Qureos Hiring for Customer Success Specialist Job at Dubai Full Time

Our Journey

We are on a mission to accelerate 100 million careers.

Qureos is a community where emerging talent, mentors and business connect. We help young professionals to learn in-demand skills with industry experts through micro-cohorts and build their portfolio with paid apprenticeship projects from businesses.

Our Ethos

Many-To-One

In sports, athletes have multiple coaches to enhance their performance. Traditional education has always been a one-to-many learning experience where you learn from a teacher. We believe that the learning experience should be many-to-one where you have access to multiple world-class mentors to learn from.

Learn & Earn

Education has always been exclusive of earning and you have to wait until you graduate to monetize your learning. We believe that learning should be bite-sized and applicable right away. Everyone should have the opportunity to monetize their recently learnt skills.

“Imagine if you could earn while you learn, access mentors that pave the path to your dream career and build a portfolio through professional projects.”

Join the founding team

We are looking for founding team members to accelerate the hyper growth of a rocket ship reimagining online education and future of work.

With 15,000+ apprentices across 20+ countries choosing to work with 200+ mentors from Fortune 500 companies and businesses from all over the world, Qureos is the fastest growing emerging community. Qureos is backed by some of the most renowned investors and is now looking to expand the team to accelerate the global impact.

Join us on our mission to accelerate careers at scale and build the largest community of professionals globally. Visit https://www.qureos.com/ to learn more!

About the role

This position is designed for an enthusiastic Customer Success Specialist who has a high attention to detail, strives for customer success and satisfaction, is credible and metrics driven. We are seeking a dynamic individual who has proven customer success experience in reducing churn, improving customer adoption, securing upsells and building lasting relationships with the clients and partners.

What you’ll be doing

• Maintain high levels of customer satisfaction and nurture client health
• Identify and coordinate communications between customers and appropriate internal resources
• Onboard potential businesses and persuade them to recruit talent through us
• Evaluate risk management for each customer and proactively evade dissatisfaction and ultimately drive retention throughout customer life cycle
• Sustain business growth and profitability by maximizing value
• Provide insight and relay the voice of customer with internal stakeholders, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Constantly strive to improve operations

We are looking for someone with

• 1+ years of prior experience in a customer-facing role such as Customer Success, Customer Support or Account Management
• Confident, high energy, self-motivated and a true team player
• Well-organized, with a high attention to detail and ability to prioritize
• Possess strong phone, written and verbal communication skills with excellent presentation skills

What you’ll get

Perks

• Unlimited vacations days
• Work from anywhere in the world
• Outcome based work environment
• A competitive compensation
• Stock options plan to grow as the company grows

Culture

• Ability to implement your ideas – Fail fast, learn faster
• A culture that empowers you everyday to take ownership

Workplace

• An opportunity to join the founding team of a hyper growth rocketship
• Culturally diverse team from multiple countries yet focused towards one mutual goal
• An environment that encourages quick learning and merit-based exponential growth