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- Excellent written and verbal communication skills (across all levels)
- Familiar with policies
- Demonstrated enthusiasm and the ability to motivate others
- Leadership ability / People skills
- Able to prioritize tasks and goals
- Excellent interpersonal skills
- Demonstrated problem solving skills and analytical skills
- Good role model for others
- Highly flexible
- Intermediate MS office knowledge
- Reliable/ dependable
- Able to work under pressure
- Excellent Amazon tool knowledge
- Ability to work using own initiative
- Excellent numeric and detail orientated
- Good quality track record
- Ability to examine a process and suggest improvements
Job summary
- Distribute daily work assignments to gain best productivity for the department.
- Ensure that team members are on task at all times by providing feedback, coaching, training and redirection as needed.
- Policy follow-up, attendance tracking (duties do not extend to discipline)
- Motivate associates. Monitor and report associate’s performance issues as needed. Report concerns to Area Manager promptly.
- Ensuring all Health & Safety Policies activities are followed
- Full understanding of procedures and goals relating to ICQA department
- Multitasking and working to ICQA/ops dead-lines on a daily, weekly, monthly basis
- Participate/oversee departmental projects
- Execute daily, weekly, monthly action plans that increase accuracy
- Partner with Ops Team and communicate issues and actions regarding accuracy
- Support Area Manager to lead and supervise a team of associates in ICQA/ops
- Assign and direct work with AM approval
- Teach and educate associates on the importance of ICQA
- Ensuring all team members are fully trained to the appropriate level
- Coach associates to work safely at all times
- Researching/Problem Solving Skills
- Project Management Skills
- Previous Experience in Inventory or Quality
- Knowledge of more than 1 production area
- Proficient in MS Excel and/or Access
- Exposure to operations flow management
