Working with multiple teams including CS, Transportation, Supply Chain and the FCs, Tech, the CS Program Specialist is responsible for driving CX improvement initiatives and being the customer champion for a key stage of the customer lifecycle. This role will need to deliver through influencing other teams to change through the use of quantitative and qualitative data. This role owns execution of CX Roadmap and maintaining a comprehensive overview of the health of CX, and initiatives running throughout ME business that will impact this. The role is expected to challenge any threats to experience, advocate on behalf of the customer, and communicate any risks to CS Operations in a timely manner.
For this role, we are looking for someone who is a self-starter, outcome focused and can deliver in an ambiguous environment. This person needs to prioritize well, communicate clearly and has a consistent track record of successful project delivery. Proven ability to manage and engage a broad group of stakeholders is a must. Excellent written and verbal communication skills are essential. You should be experienced in working with data to analyze root causes.
The role will report into Principal Program Manager, ME CS.
Key job responsibilities
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