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Line of Service
Assurance
Industry/Sector
Not Applicable
Specialism
Assurance
Management Level
Senior Associate
Job Description & Summary
A career in our Experience Design practice, A career in Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation. You’ll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation.
We help our clients build a customer centric organisation through differentiated and brand defining customer experiences. You’ll help our team build a value based consumer model, coupled with quantitative analysis and digital technology based on the client’s target customer base.
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Creation of materials in compliance with the learning methodology, client’s desired learning outcomes, content input by SMEs and ensuring appropriate tools and practices are implemented to build engagement and continuous improvement.
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Considerable input into the HLDD process and content curation, adaptation and modification to align approach with the HLDD outputs and the learning methodology.
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Adaptation and evolution of the methodology, training of staff in how the methodology works and sessions to improve the core skills of those producing content
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Ensuring that the content is reviewed for engagement and alignment to HLDDs with feedback provided to SMEs / authors, corrections are made to enable content readiness sign off
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Alignment of content to levels of attendees and inclusion of existing tools and products to improve engagement as well as training others in how to create content to improve efficiency.within the process
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Management of the content development team and the overall process for quality and effectiveness. This will include implementing further changes in response to changing business needs.
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Develop and apply content and format strategies with support from a senior content designer
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Graphic design & proofreading for non technical content
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Develop and manage relationships with internal stakeholders
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Monitoring the performance of content and tools
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
No
Job Posting End Date
