PwC Hiring for IFS – Operations Meeting and Events Senior Associate Job at Dubai Full Time

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS – Internal Firm Services – Other

Management Level

Senior Associate

Job Description & Summary

Meeting and Events operations:

Responsible for managing day to day operations of the venue sourcing team based out of the dnata Dubai and KSA offices. This includes compliance with policy and the established process.

Responsible for monitoring and continuously improving the firm’s venue sourcing processes whilst focusing on managing internal stakeholder expectations and experience.

Manages the relationship between PwC, the service provider (dnata) and suppliers (hotels / venues) and acts as the first point of contact for resolution of complaints and issues.

Responsible for ensuring SLAs are adhered to and adequate cover is provided by the service provider whenever required.

Large events support for client and markets events team:

Provide support as listed below at WLT, Town Halls, GPM and the LoS Universities;

Hotel management – reviewing contracts and invoices;

Managing events inbox;

Managing attendee and rooming lists;

Assist with LPO’s and vendor registration;

Liaising with finance to ensure timely payments to vendors;

Assist with permits and ensuring timely submission of any documentation;

Assist on site with event logistics and vendor management.

Financial

Drives and supports a culture of long-term savings on event costs

Tracks and reports savings made by the venue sourcing team

Acts as the point of contact between finance and dnata to ensure accuracy of LPOs and invoices.

Ensures payments are processed in time and in compliance with VAT and other requirements. Ensures invoices are accurately billed to the appropriate PwC legal entity.

Customer

Manages the relationship between PwC, the Service Provider (dnata) and vendors.

First point of contact for issue resolution and escalates to the Travel Operations Lead when necessary.

Responsible for guiding PwC stakeholders through the venue sourcing process including compliance with internal policies and securing approval for exceptions.

Supports the development of policies and procedures and ensures they are followed by event organisers.

Internal Process

Supports reviews and recommendations to optimise events spend including updating the policy to align with trends in the market or the general events environment.

Promotes and enforces compliance of the firm’s venue sourcing policy and process.

Manages and supports day to day activities in accordance with policy ensuring appropriate approvals are in place for exceptions.

Works closely with Business Resilience to ensure risk assessments are carried out for team building events.

Introduces new processes or optimises current ones to improve the quality of venue sourcing services.

Manages conflicts, acting as the go to person for receiving feedback from PwC and dnata and venues. Resolves any conflicts or escalating to the Travel Operations Lead when necessary.

Oversee dnata to ensure smooth day to day operations including the provision of adequate leave cover when required.

Learning & Growth

Ability to ensure adherence to policies and procedures with a flexible mindset to recognise whether improvements to the current processes are required..

Act as key resource and liaison with other areas of the business, building cross-functional and cross LoS relationships as needed.

Knowledge, skills, and abilities

Education

Bachelor’s Degree

Language

Fluency in English. Knowledge of Arabic is an added advantage

Overall Experience

3 to 5 years of overall experience

Specific Experience

Prior experience in venue sourcing and /or running events

Knowledge and Skills

Strong customer service orientation

Organised, with an eye for detail, strong time management skills and proactive.

Strong verbal and written communication skills

Good computer skills

Strong relationships with major hotel chains in the Middle East.

Ethical Conduct

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date