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Telephone Operator / Welcome Centre Operator:
Reliable and engaging. As a Telephone Operator / Welcome Centre Operator, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.
What you will be doing:
Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Ensure employees are informed daily about priorities to personalize service
Your experience and skills include:
Service focused personality is essential
Previous experience in a similar leadership role is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem-solving abilities and the ability to lead by example
Your team and working environment:
The MAF Accor Hotels is owned by Majid Al Futtaim and managed by Accor. We are one of the largest AccorHotels clusters in Dubai with a total of seven hotels:
Pullman Dubai Creek City Center Hotel & Residences
Novotel & Ibis Deira City Centre Hotel Hotels
Suite Novotel & Ibis Mall of the Emirates Hotels
Ibis Al Rigga Hotel
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
