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What is in it for you :
An opportunity to be with world’s preferred Hospitality Company.
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies and the opportunity to earn qualifications while you work.
Opportunity to develop your talent and grow within your property and across the world.
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.
What you will be doing:
Responsible for all areas of guest service and core standards including the creation of new ideas to assist with the continued development in food and service offerings.
Daily supervise, coordinate and direct all colleagues
Maintain high staff morale and team spirit within the department
Lead and coach all colleagues and leaders in the department
Overall recruit, staff and schedule ensuring adequate staffing levels to satisfy guest needs
Create and implement colleague-training initiatives.
Implement and train on all service standards.
Create and implement a preventative cleaning and maintenance program
Adhere to all budget guidelines.
Work together with the culinary & stewarding team to ensure that all food service meets and exceeds guest expectations; promote teamwork as a strong component of the daily service culture.
Creation and implementation of guest preference programs.
Monitor and continuously develop food & beverage controls.
Monitor and analyze the levels on the quality of service, guest satisfaction, colleague satisfaction, operating equipment, and grooming standard.