Job Description
Oversee and manage the daily operations of the department. Coordinates the movement of goods, ensure compliance with regulations, optimize processes, and lead a team to achieve operational efficiency and customer satisfaction.
Skills
Team Leadership:Lead and motivate a team of operations staffProvide training, guidance and support to ensure the team meets performance targets.Maintain a positive and collaborative work environment.Operational Oversight:Ensure compliance with local and international regulations governing freight forwarding activities.Monitor and optimize operational workflows to enhance efficiency.Manage the end-to-end freight forwarding process, from booking to delivery.Customer Service:Implement and maintain high standards of customer service to enhance client satisfaction.Interact with clients to understand their shipping requirements and resolve any issues.Vendor Management:Negotiate and establish partnerships with vendors to achieve cost savings and service improvements.Collaborate with carriers, customs brokers, and other service providers to ensure seamless operations.Documentation and Compliance:Ensure compliance with customs regulations, trade laws, and other relevant requirements.Oversee the accurate and timely preparation of shipping documentation.Performance Monitoring and Reporting:Generate regular reports for management, highlighting operational metrics and identifying areas for improvement.Develop and implement key performance indicators (KPIs) to measure and improve departmental performance.Technology and Process Improvement:Identify opportunities for process improvement and automation to enhance operational efficiency.Stay up-to-date of industry trends and technological advancements.Risk Management:Identify potential risks in the freight forwarding process and implement strategies to mitigate them.Ensure adherence to safety standards and protocols.